What do I need to show to get a refund?

An invoice is required to obtain a refund as you need to prove the item was purchased with us. If you don’t have a copy of your receipt, here's how to get a copy before coming in-store to get a refund.

Online purchases

If your purchase was made at a Pngmall store, please contact the store of purchase to obtain a copy of your receipt. You can either visit the store to receive a re-print or give them a call to have a copy emailed to you. 

The store will require the following information to locate your transaction and provide a copy of your receipt:

• date of purchase
• purchase price
• model number of the item
• payment method used and the last four digits of your credit card number if you use it to purchase.