Returns, Refunds & Warranties guide

Understanding your rights for Consumer Electronic Devices, Home Appliances and Home Entertainment Products

 

The Papua New Guinean Kina Consumer Law and Your Rights

The Papua New Guinean Kina Consumer Law (PNGKCL) protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the PNGKCL requires that goods must be free of defects and do what they are meant to do. Services must be carried out with care and skill. These rights, which the PNGKCL says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’.

Our goods come with guarantees that cannot be excluded under the Papua New Guinean Kina Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.

Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made.

 

Pngmall Refund and Warranty Policies

This Policy only sets out the minimum time periods within which Pngmall will offer you a refund, replacement or repair and your rights under the PNGKCL may extend beyond these time periods.

To obtain a refund or any other remedy please contact us on (Phone Number). You will be required to provide proof of purchase from Pngmall. Pngmall needs to be satisfied that the product is faulty, the cause of the fault and that the problem with the goods was not your fault. Pngmall reserves the right to have returned goods assessed within a reasonable time frame by the manufacturer to determine this, including whether the goods are defective or simply require some form of basic troubleshooting.

In most circumstances, faulty goods would have been sold complete with out of the box accessories such as remotes, controllers, power cords, battery chargers and computer connectivity cables. It is a requirement for the fulfilment of refunds, exchanges and replacements that customers have used their best endeavors to return faulty products complete with the out of the box accessories supplied at the time of the original purchase.

Pngmall reserves the right to not provide a remedy in accordance with the Pngmall Minimum Voluntary Warranty Policy where the product has been used predominantly in a commercial or business environment or for commercial or business purposes and Pngmall has not, prior to purchase, expressly advised that the product is designed for that environment or purpose. In such circumstances, you may still have the rights against Pngmall under the PNGKCL.

Refund may be available after 30 days if breach of Consumer Guarantees

 

CDs, DVDs, Games and Computer Software

Refund may be available after 90 days if breach of Consumer Guarantees

 

Manufacturer Assistance

Many manufacturers have dedicated support centers designed specifically to deal with issues in relation to their products and may even provide home support and advanced troubleshooting. In many circumstances, the manufacturer may therefore be able to provide a quicker assessment of, and remedy for, any issue with your product, even if the manufacturer’s warranty has expired. You may therefore prefer to contact the manufacturer rather than Pngmall, although you are not obliged to do this and, if at any time you are not satisfied with the manufacturer’s remedy in relation to your legal rights, you can contact the store manager of Pngmall for assistance.

  

Expenses of Claiming under Pngmall’s Warranty Policy

If your goods are faulty and you are entitled to a remedy under Pngmall’s Minimum Voluntary Warranty Policy, Pngmall will bear your reasonable expenses of making a claim under the Policy. This includes arranging and paying for, or reimbursing, the reasonable cost of the transport of the goods to and from your nearest store and/or to any repair agent, if you contact us in advance and obtain our prior approval.